Tuning In:How do we hear feedback from our patients and their families?

Add to Calendar Tuning In:How do we hear feedback from our patients and their families? 11/29/2012 12:00:00 AM 11/29/2012 12:00:00 AM America/New_York For More Details: https://mclean.cloud-cme.com/course/courseoverview?EID=97 Description: Tuning In:How do we hear feedback from our patients and their families? false MM/DD/YYYY


Overview
Tuning In:How do we hear feedback from our patients and their families?

Date & Location
Thursday, November 29, 2012, 12:00 AM - 12:00 AM EST

Objectives
  1. ...Become more aware of the personal narratives and critiques of our care provided by members of the Patient & Family Advisory Council (PFAC).
  2. ...Better understand their own emotional reactions to these statements which combine gratitude, compliments, frustration, criticism and suggestions.
  3. ...Consider how best to incorporate this new information in order to provide care that is yet more compassionate.